Containment for more than 35% of Intents
Error While Routing to Human Agents
Improvement in Customer Satisfaction Score
Intents Created and Serverd per Customer
Crafting perfect experiences by intelligently conducting every customer touchpoint.
Build and measure automation to help drive better business outcomes.
Managing Partner
Durgesh is entrepreneur and visionary leader with over two decades of experience in software development and solution delivery with innovation, agility, and scale. An IIT-Roorkee graduate specializes in cloud-native SaaS products and building large scale highly distributed systems while keeping application and data security and privacy at top priority. He has driven multimillion-dollar new revenue and cost-saving innovations aligned to enterprise business goals while fostering team growth and diversity.